Store Policies

General Terms of Sale

Here at illumino lashes, we want to be your reliable one-stop source for lash extensions, tools, supplies, accessories, training and support. You can place your order online at illuminolashes.com or call us at (510) 836-7732 or toll free (855) 315-LASH (5274).

Prices are subject to change. We will notify you of any price increase or decrease before we process your order.  From time to time, we may update the labels or packaging or our products. We want to assure you that the quality of the products will be the same or better.

Sales Tax

All orders for shipping and or store pickup are subject to sales tax of 8.75%. Customer is responsible for any sales or use tax required by customer’s state but not collected by illumino lashes.

International, Non Contiguous U.S. and U.S. Territory Customers:

You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. Only customers within the contiguous United States are eligible for free shipping offers. Customers in Alaska, Hawaii, the U.S. Virgin Islands, and Puerto Rico are responsible for all additional shipping charges. All other customers are responsible for all shipping and handling charges on advertised free shipping offers. Payment is accepted by Visa, Master card, Discover and American Express or postal money order (in U.S. dollar) and must be paid in full before shipping.

Special and Customized Orders and Trainings:

A 10% non-refundable deposit is required on all special orders and customized items. After the order is confirmed, special and customized orders must be paid in full before processing. Special and customized order items and training deposits are can not be cancelled and are non-refundable.  Please allow additional production time for special ordered items.

Shipping Policy for training materials and lash kits:

Please give an additional two (2) weeks for all training/education course material orders.  Balance must be paid in full before the order is processed.  Customer is responsible for assembly of supplies and training materials to bring to class. Transportation, shipping and handling charges are additional charges, payable by customer.

Out of Stock/Subject to availability:

Some of our items on our website or any of illumino lashes advertising rights may be part of specials, seasonal items or one time production runs and is available only while supplies last. Our inventory fluctuates, and an item(s) that you ordered may be out of stock.  In the event of shortage of an item, we will contact you immediately to notify you of the lead time. We also offer the option to cancel that particular item, to substitute a similar item or to place the item on back order. You will not be charged for out of stock items until they ship, and there is never an additional delivery charge for back orders.

Payment and Deposit(s):

Payment must be made in United States currency. We accept checks, money orders and all major credit cards.  All orders must be prepaid by credit card. Special and customized orders are not eligible for C.O.D. and a $5.00 charge will be applied to all residential deliveries. Also a $11.00 charge will be applied to all C.O.D. shipments. A $35.00 fee will be assessed for any returned check.

Warranty:

illumino lashes will honor all of our items’ manufacturer’s warranties where applicable. If the product becomes defective during its warranty period, illumino lashes will, at its option repair or replace the product with a new or comparable product. No other warranty is provided or implied. Warranty shall be void in the event of improper installation, operation or maintenance. Warranty does not cover defects or damages resulting from normal wear and tear, misuse, abuse and alteration of any kind.

Delivery:

Orders will be delivered based on shipping method specified by ##FEDex or UPS##. Some shipping methods may cost more than others. illumino lashes will make every reasonable attempt to meet a customer’s request for a specific delivery date; however, we cannot guarantee a specified date or time of day for delivery. Product(s) will be delivered to the delivery address provided by customer while placing original order. illumino lashes is not responsible for any failure or delay of delivery or other performance due to fire, floods, windstorms or any other causes beyond our control. The typical delivery window is 1-9 business days from the day your order is shipped.  Customer is responsible for any additional charges for oversize items.

Damage and Shortage Claims:

Our responsibility for safe delivery ceases when the transportation company receives shipment in good condition guaranteed by illumino lashes. We will, however make a claim for you if you have correctly notated any damage or shortage in the freight bill/invoice. All freight delivery damages must be notated on the bill of lading, and must be signed by the driver delivering the freight to you. Any damage or shortage upon any shipment should be reported to us no later than 2 business days after receiving shipment. If not by illumino lashes within the time frame provided, it is agreed upon that the products were received by the customer in good and acceptable condition.