U.S. Return Policy and Instructions:
We gladly accept returns of unopened, sealed products purchased on illuminolashes.com within thirty days of receipt by customer. Upon receiving the returned product, we will issue a refund of the price customer paid, less a fifteen percent (15%) restocking and shipping fee. For any questions regarding our return policy please contact our Customer Care team at 1.510.836.7732.
Your refund will be issued in the same form as the original payment within 30 days of receiving your return order. If your credit card has expired or we cannot refund your account for any reason, we will issue your refund in the form of store credit or gift card.
We can only accept returns if the merchandise was directly purchased from illuminolashes.com. At this time, we cannot process returns from other stores and other online retailers.
Unopened and sealed kits will be considered for a return if all unopened and sealed items contained within such kit are returned within thirty (30) days of receipt and prior to customer’s scheduled course. If a kit is returned within thirty days of purchase and prior to customer’s scheduled course date, then the refund will be calculated by subtracting a restocking and shipping fee of twenty-five (25%) percent of the total kit price. Once received, please allow for up to fourteen (14) days for return processing.
Tweezers purchased from Illumino® and subsequently damaged are eligible for replacement with a $25 fee plus the cost of shipping both ways.
Please call us at 1.510.836.7732 for details on how to place an exchange, by returning your original item, and placing a new order.
When returning any part of your order, please follow the instructions below:
- Keep your packing slip for your records.
- Contact firstname.lastname@example.org for a return pre-paid* label.
- Pack the item(s) securely in the original product packaging, if possible. Please include all items and packing slip. All items must be returned in unopened and in good condition to ensure credit.
- Remove, completely cover or mark through any other shipping labels.
- Affix the pre-paid* label to the package. Do not alter the label.
- Drop off your package to your nearest USPS location. No postage is required with a pre-paid label & return is free of charge.
- For your records, make note of the return tracking number.
- Track your shipment by visiting http://www.usps.com.
Please note: The original Shipping and Handling fee will not be refunded. If you do not have a Hassle-Free Returns pre-paid label printed on the reverse side of your pack slip, or would prefer to use your own shipping method, please follow steps 1-4 above. It is recommended that you use a traceable and insurable shipping method. We cannot accept C.O.D. deliveries. Ship your return to us at:
Returns Processing Department:
259 12th Street,
Oakland, CA 94607