Subscription & Pre-Order Cancellation Policy

Certain illumino® products may be available through subscriptions or pre-orders. The following policy explains how these purchases can be managed, changed, or canceled.

Subscriptions

When you purchase a subscription, you agree to receive recurring deliveries based on the frequency selected at checkout.

Your payment information is securely stored, and you will be automatically charged according to your subscription schedule unless you cancel or modify your subscription.

Managing or Canceling Your Subscription

You may manage or cancel your subscription through your customer account or the subscription management link provided in your order confirmation email.

Subscription cancellations apply to future orders and do not automatically cancel or refund orders that have already been processed.

Once an order has shipped, it cannot be canceled and is subject to our Return & Refund Policy.

Pre-Orders

Pre-orders allow customers to purchase products that are not yet available for immediate shipment.

Depending on the product, full payment or a partial deposit may be collected at checkout. Any remaining balance will be charged according to the payment terms provided at the time of purchase.

Pre-Order Cancellations

Pre-orders may be canceled before fulfillment, subject to any specific terms disclosed at the time of purchase.

Once a pre-order has shipped, it cannot be canceled and is subject to our Return & Refund Policy.

Estimated shipping dates may change due to product availability, manufacturing, or other unforeseen circumstances.

Returns & Refunds

Canceling a subscription or pre-order does not automatically qualify previously processed or shipped orders for a refund.

All returns and refunds are subject to our published Return & Refund Policy.

For questions or assistance, please contact illumino® Customer Support.